Emerald Isle Realty

We have been vacationing on Emerald Isle since 1976. Now when we go we choose our vacation rentals through Emerald Isle realty. Their website is very user friendly. They have a chat option if you have questions. The rental process and checking in , have always run smoothly. Not to mention they have a wide variety of homes to choose from- we always find just what we need for our family.

We arrived to a dirty condo- sand on surfaces and a dirty bathtub. The property smelled of marijuana as we would come and go. The trash was piled up in the middle of the parking lot for several days and it smelled horrible. The condo was run down and didn't look as it appeared online. I found dirty dishes and dirty silverware. I will never rent from EIR again. I drove to their office and was given some gift cards as a means to make up for the dissatisfaction. I asked if we could be relocated and was told no. DO NOT use this rental company. The lady who tried to help was kind and tried her best but in the end, we were dissatisfied with the overall experience.

The people at the office were very nice! With that being said at 5:10pm we still were not in our unit that we rented. I contacted the office yet again and she gave me code to get in. About 10 minutes later we saw two women in a vehicle laughing and taking selfies next to our vehicle as we were unloading. Little did we know that was our cleaning people however they said they were checking on the property to see if other people had cleaned it. When we went up there it hadn’t and if it was it was horrible. Sand and papers on floor! Bathroom toilets never cleaned. Table had sand all over it. Torn material hanging from under twin bed. Laundry bifold door was off hinges. My husband fixed that! Such a pretty and comfortable couch however with it being white it was stained up. The view was incredible there and I loved the location just expected better for what we paid for and how it was rated.

We have traveled all along the Outer Banks for what we hoped was the best option for our annual family summer vacation. This year I believe we found it on Emerald Isle, and by using Emerald Isle Reality as our rental agent. Their team of sales and maintenance associates were simply extraordinary, from the beginning of our search, through our stay and the rebooking process! The Crystal coast and this agency were perfectly matched for our needs and please consider this my family and my highest recommendation for your next summer vacation!!!

Our family had a pretty miserable trip in our vacation rental with Emerald Isle Realty. We stayed in Island Oasis Too. The location was great being ocean front, however our rental house was completely roach infested. They did send out an exterminator, however one treatment was not enough to manage the issue. Roaches were everywhere to the point where we couldn’t cook in the kitchen, walk through the living area without them at our feet, or even stay there comfortably for the week. Emerald Isle Realty was very nonchalant about the situation and didn’t offer any recompense for what we experienced. We expected so much more from our vacation and hope whoever reads this doesn’t make the same mistake by booking with them.

Let me start by saying, if renting our rental property cost us $250/night I would have less of an issue with our stay, but it wasn’t. The grand total was around $13k with added fees and prices. My family (7 adults and 9 children) stayed at Marine Manor East and West (Duplex Unit, separate rental properties) for a week. Upon entering the ocean front abode, we were greeted by dirty laundry from the previous renters left immediately outside our main door for 36 hours, corroded doors that hardly locked, an overflowing hot tub that wreaked of pond scum and was the color of algae, dirty silverware, zip tied railings, flaking Teflon pans, poorly cleaned crooks and crannies accompanied by other renters hair ties, hair and long-standing dirt and grime from a dire need of updating and thorough cleaning. Oh, but take heart. If you find out your fridge is broken after it spoils your entire grocery pick up for the week, EIR will replace it with a dented $100 mini fridge without a freezer for the week because the original fridge (checked and approved for the new renters) actually needs a new part ordered. The fridge, only to be repaired on the last day ended up defrosting and failing once again shortly after they fixed (fixed uh hem) it. This is unacceptable and these “maintenance issues” should be completed prior to the new rental week. The only reason we were able to refrigerate food for our entire clan is because we “happened” to have rented both sides of the duplex unit. When we complained they handed us a prepaid visa in a prepared envelope for $100. Seems like they’ve been through this before! We paid the fee to enjoy the Atlantic Ocean and expected a platinum experience. The nails on the decks were upheaved around 1/4-1/2 inch in which my niece sliced her foot on one. The child locks on the gates were broken; ie. lawsuit waiting to happen. They came to pound the nails and fix the gates, but had to order “supplies” and never came back to fix the gate that goes to the driveway and the “fixed” gate required some finagling and lifting to properly engage the latch. Maintenance issues should NEVER occur during the renters stay. The one maintenance worker after egregiously pounding the nails with a hammer for 30 minutes said that ultimately all the nails need replaced with screws. I guarantee EIR will not do that for years. They can’t lose a penny when they are robbing a fortune. It’s as if they cannot “afford” a day of rest to actually take care of their units. The toilets had rusted chips and rusted handles in the bathtub. We never showered indoors and used the outdoor corroded shower with missing locks that left 1 inch of water on the deck for the next hour or so because of lack of drainage. I showered my 23 month old son by holding him outside because there was no way in heck I was going to bathe him in the outdated/rusted/yellow tub inside. Bottom line, DO NOT rent from Emerald Isle Reality. If the price was more affordable, our experience would likely be different, but it is absurd the amount of money we spent for the lack of quality and poor upkeep of the property. From reading other reviews there seems to be a common theme; high prices, platinum EIR ratings that they likely gave themselves, unkempt properties, poor customer relations and ultimately the robbery of hard working families of their precious EARNED money. Have some respect and a level of pride for your rental properties. Hard work typically pays off, but not with EIR. In this type of economy, it is difficult to afford these vacations and families save for YEARS to experience the ocean. With the prices of EIR we thought we were getting that. This entire experience has been incredibly deflating, frustrating, infuriating and ultimately EIR profits at the end. Do yourself a favor and rent from smaller renters and not big ole’ realty companies / vacation rentals because they rob you hand and foot and then leave you with left over scraps and rations. We will never rent from this company again and I’d encourage you to do the same.